Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can no longer offer you a refund or exchange.

To be eligible for a return, your order must be unused with original packaging and in the same condition that you received it.

The return must be for the complete order, we do not offer refunds or returns on part or unused order quantities. 

You will be responsible for paying for your own shipping costs for returning your order. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping your order will be deducted from your refund.

ALL RETURNS MUST BE APPROVED AND BE ISSUED WITH A RETURNS NUMBER. IF ITEMS ARE RETURNED WITHOUT FIRST OBTAINING A RETURNS NUMBER, A REFUND CANNOT BE GUARANTEED. 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund,then upon approval your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

Exchanges
We do not offer exchanges, your original item once returned will be refunded and you will need to order the item you require again. We only replace items if they are defective or damaged.

Returning your item
To return your product, ship your product to:

Zohula HP2 c/o DSV Solutions Ltd
Haldens Parkway
Thrapston
Kettering
Northants
NN14 4QS
United Kingdom

Please include your returns number and your name and address with your return.

We recommend you use a tracking service as we cannot guarantee we will receive your returned item if tracking is not used.